Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Da Silva Academy handles withdrawals, cancellations, refunds, duplicate or incorrect payments, and related disputes for school fees and administration or admission-related fees, including payments made through PayFast.

This policy adapts a clear refund-policy structure for school payments. It is not EduClear SaaS subscription wording. It preserves Da Silva Academy’s established financial agreement on non-refundable registration/admin fees and withdrawal notice.

School fees are charged for education and related school services according to the published fee schedule and the parent’s financial agreement.

Fees paid for periods exceeding a valid notice period on withdrawal may be refunded as provided in the Contract of Payment. Fees for periods already due or consumed under the notice and cancellation rules remain payable.

Outstanding fees remain payable on withdrawal unless another written agreement is lodged with the Finance Office.

Registration and administration fees are not refundable, as expressly acknowledged in Da Silva Academy’s Declaration of Financial Agreement.

Acceptance / application / registration fees payable on admission do not form part of annual school fees and remain non-refundable under the school’s financial policy.

If you accidentally pay twice, pay the wrong amount, or use an incorrect reference, contact the school promptly with proof of payment. Verified duplicate payments or clear processing errors may be refunded or credited to the family account at the school’s discretion after verification.

Genuine overpayments may be credited to the learner or family account or refunded after the school has verified the payment and account position. Timing depends on verification and, for PayFast transactions, on PayFast and bank processing.

Failed, declined, or reversed PayFast transactions are not treated as settled fees. The parent remains responsible for ensuring fees are paid by the due date using an accepted method.

The school is not responsible for delays or declines arising solely from PayFast, card issuers, or banking networks.

Where the school approves a refund of a PayFast payment, the refund is ordinarily returned via the original payment method where practicable, or by another method agreed with the parent, subject to PayFast and bank processing times.

Approved refunds are processed within a reasonable period after approval; exact timing depends on PayFast and the receiving bank.

One (1) month’s written notice is required to withdraw a learner. November and December are not accepted as notice months.

Failure to give the required notice may result in a cancellation charge of three (3) months’ school fees, as set out in the school’s financial agreement.

Separate one-month notice rules apply to aftercare, intervention, and school bus transport as described in the Contract of Payment.

These school notice and cancellation rules apply instead of any generic “subscription cancellation” model.

Non-refundable amounts include registration and administration fees, and other charges the school’s published financial policy or signed agreement designates as non-refundable.

Compulsory events fees and similar once-off charges already applied for the year are generally not refundable once the fee obligation has arisen under the published schedule, except where the school confirms an error.

If you believe a charge or payment allocation is incorrect, contact director@dasilvaacademy.com or 014 592 5613 with transaction references, dates, and amounts. The school will investigate and respond within a reasonable time.

Please contact the school before raising a card chargeback, so that duplicate payments, reference errors, or allocation issues can be resolved directly where possible.

For refund, cancellation, or notice enquiries:

Da Silva Academy 212 Klopper Street Rustenburg 0299 South Africa Telephone: 014 592 5613 Email: director@dasilvaacademy.com Office hours: 06:30–16:30 Registration number: 2013 / 235089 / 07